ST Jhon & St Elizabeth Hospital

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Emergency Care

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HEALTH INFORMATION

Urgent care when you need it most

Walk-in urgent care for minor injuries, everyday accidents, injuries and illnesses. We see adults and children aged one and up.

At St John & St Elizabeth Hospital’s Urgent Care Center, we offer prompt, walk-in medical attention for minor, non-life-threatening injuries and illnesses affecting adults and children over the age of one. Conveniently located at the front of the hospital in St John’s Wood, our clinic operates seven days a week, ensuring you receive timely care without the need for an appointment.

You’ll pay a fee for an initial consultation with a doctor, and if you need any scans, tests, or further treatment, these will be charged extra. If you have health insurance, you can ask your provider for treatment authorization at this point. If not, we will let you know how much any further treatment will cost, so you can consider the options for paying for yourself.

The Urgent Care Clinic can only treat minor injuries and illnesses. In the event of an emergency, or if you think you are having a heart attack or stroke, call 999 or 911 and ask for an ambulance.

Please note we do not accept ambulances at the Urgent Care Clinic.

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When to go to an Emergency Department

Go to an Emergency Department for critical or life-threatening conditions or mental health emergencies.

Our emergency departments provide the highest level of care for medical issues such as:

  • Involvement in a major accident
  • Trouble breathing or catching your breath
  • Severe abdominal or chest pain/pressure
  • Signs of stroke, for example facial droop, arm weakness or slurred speech
  • Loss of consciousness
  • Uncontrolled bleeding
Your loved one may need emergency mental health care if they are:
  • At risk of or are threatening to seriously harm themselves or others. You can also access crisis intervention and suicide prevention services.
  • TSeeing or hearing things.
  • Believing things that are not true.
  • Unable to care for themselves such as not eating, sleeping, bathing, getting out of bed or dressing.
  • Still having trouble with symptoms even after they tried treatment with therapy, medication and support.

Mental Health Resources

Wait times can vary depending on time, location and your level of need. People are seen in the Emergency Department based on how hurt or sick they are, which means the sickest people first even if you've arrived before them. Many of Meca's hospital sites provide 24-hour emergency services, however operating hours may vary.

  • Fractures, sprains and strains
  • Superficial cuts to the face and scalp*
  • Burns, cuts and grazes
  • Sore throats/ tonsillitis
  • Chest infections
  • UTIs (urinary tract infection)
  • Stomach aches
  • Ear infection
  • Kidney stones

*If a patient presents with a deep cut or laceration, our Urgent Care Clinic team will assess them promptly and, in some cases, will refer them to a plastic surgeon for suturing (stitching).

This may mean waiting, returning at another time or being referred to an alternative unit. Please rest assured these clinical decisions are made thinking of you and the safest option available. Central to this decision making is the best possible cosmetic outcome to help to minimise long-term scarring.

  • Heart attacks or strokes
  • Chest pain
  • Dental issues
  • Major trauma
  • Head injuries
  • Pregnancy related conditions
  • Mental health conditions, such as anxiety or depression
  • Poisoning or medication overdose
  • Acutely unwell children and adults
  • Loss of consciousness
  • Severe hypertension (severe high blood pressure) Road traffic accidents

*We can’t treat children under the age of one that are acutely unwell. If your baby is sick, please call 999/911 or go to your local A&E without delay.

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